How the idea was born and how long it took to implement
Before launching the service, the team spent over two years working in P2P arbitrage, building a client base and responding to their requests. This motivated them to create a full-fledged exchange platform. The project took approximately three months to develop—enough time for testing, expanding the exchange options, and improving the interface. :contentReference[oaicite:1]{index=1}
Main difficulties when starting
The founder cites maintaining a high level of customer service as the main challenge. The team conducts regular training for traders and administrators, as well as daily monitoring of feedback. Despite the time and effort required, this brings results. :contentReference[oaicite:2]{index=2}
Benefits of the service
Customer focus is the exchanger’s strongest point. The team does everything possible to ensure transactions are processed quickly and user feedback is immediate. This helps ensure long-term customer retention. :contentReference[oaicite:3]{index=3}
Selection of cryptocurrencies
- Focus on market capitalization and authoritative sources (e.g. CoinMarketCap).
- Only assets that inspire confidence are added after careful analysis.
- The team takes into account the requests and needs of users. :contentReference[oaicite:4]{index=4}
Difficulty adding new assets
The process takes some time, due to our commitment to providing only high-quality and proven exchange options. Actively adding new cryptocurrencies is a priority. :contentReference[oaicite:5]{index=5}
The process of adding banks and crypto assets
Whether it’s a bank or a cryptocurrency, the team is working on it year-round to meet customer needs. :contentReference[oaicite:6]{index=6}
Popular exchange directions
The most popular pairs are Sber/USDT, Sber/Bitcoin, and Sber/Ethereum. Users frequently exchange USDT, Bitcoin, Ethereum, and TON. Demand for Dogecoin has recently increased. SecuredChange was also one of the first to support the DOGS route on the TON blockchain. :contentReference[oaicite:7]{index=7}
The impact of volatility
Sharp market fluctuations create increased stress and can trigger exchange rate fluctuations. The service uses currency risk hedging mechanisms to mitigate this impact. :contentReference[oaicite:8]{index=8}
Security and anti-fraud
From day one, we’ve been using an AML service to verify crypto transparency. Transactions from wallets that fail verification are blocked. For amounts over 90,000 rubles, we request a photo of the card and, if necessary, a selfie with a passport. Clients who refuse verification are not served—the priority is the integrity of transactions. :contentReference[oaicite:9]{index=9}
Plans for the near future
- Expansion of exchange directions, including currencies of post-Soviet countries and neighboring countries.
- Launch of cash exchange. :contentReference[oaicite:10]{index=10}
State of the industry and a 3-year outlook
The crypto industry is currently experiencing growth, with interest in transactions increasing daily.
In three years, according to the founder, cryptocurrency will be used by virtually everyone. Payments will become integrated into everyday life, and banks and companies will switch en masse to crypto payments. This is considered the future of the industry. :contentReference[oaicite:11]{index=11}
Projects that impressed
I was most impressed by the TON project : its well-coordinated team, efficient transaction mechanism, and competent integration into Telegram’s infrastructure.
Events that stood out in the crypto market
- Active regulation of cryptocurrencies around the world.
- Payments to clients of the bankrupt MtGox exchange have begun.
- Listing of spot Bitcoin ETFs and interest in them from major players.
Advice for new market participants
“Measure twice, cut once”—caution and careful risk assessment are crucial in the crypto world due to its volatility. Research the market and understand the potential outcome before acting. :contentReference[oaicite:14]{index=14}
— How did the idea for an exchanger come about? How long did it take to develop it?
My team and I had been involved in P2P arbitrage for over two years before creating an exchange service. As a result, we built up a client base with constant exchange requests, which prompted us to launch the service. It took us about three months to create the service, conduct some bug testing, add exchange directions, and improve the user interface.
— What difficulties did you encounter when launching the platform?
“We’ve encountered various challenges along the way, but if an entrepreneur’s life is free of difficulties and problems, something’s clearly wrong. The most challenging part is maintaining a high level of customer service. We strive to improve the quality of service every day, conducting specific training sessions for our traders and administrators on an ongoing basis. We monitor the quality of feedback from our administrators daily. This takes a significant amount of time and effort, but it pays off.”
— What is the main advantage of the SecuredChange exchanger over others?
The main advantage of our service is our customer focus. Every client is of utmost importance to us; our traders strive to complete transactions as quickly as possible and provide immediate feedback. That’s why our regular clients stay with us throughout this time.
— How do you choose which digital assets to add to the platform?
We monitor the market capitalization of the largest cryptocurrencies using CoinMarketCap. We only list digital assets that are trusted by the crypto market. Our team conducts thorough analysis before listing pairs on our service. We also pay close attention to the needs of our clients.
— How difficult is it to support a new cryptocurrency?
— Activating a new digital asset takes a certain amount of time. We strive to continually expand the number of exchange directions. We only work with cryptocurrencies that are trusted by the market.
